Shipping policy
Shipping Policy
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
At the moment we only ship within the EU and UK region. We offer flat-rate shipping within the EU and UK. We ship our shirts with the standard shipping provider from Portugal. Each delivery includes a tracking code.
Our domestic rate in Portugal is €3.00 and estimated delivery is within 1 to 3 business days.
Our international rate in EU and UK is €6.15 and estimated delivery is within 1 to 3 business days.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Cura by the Sea is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us at curabythesea@gmail.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at curabythesea@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
You can read our full return and refund policy here.
If you have any further questions, please don't hesitate to contact us at curabythesea@gmail.com.